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Color Identification Exchange Program

It is our desire to ship our products as expeditiously as is possible. By following all Paypal rules, including those listed next, you will help us reach this goal.

• We cannot ship to a P.O.Box #.
• You must have a physical street, house or apartment number address that is attainable by a carrier such as UPS.
• We cannot ship to an address that is different than the address that is listed on the credit card you use to pay Paypal with.
• Your order will most likely be shipped from central MO.
• As for the present, we will only be shipping quilts to the lower 48 states.
• Hopefully in a few weeks we will include all 50 plus Canada. If you are in one of these regions wanting to make a purchase, E-mail us for further possibilities.
• We also accept cashiers checks & money orders.
• Please allow an additional 10 days processing for personal checks.
• When not paying by credit, use the address as printed on the printable order form
• We can not accept any credit card orders by mail.

Shipping/Handling Rates
Quilts and Comforters		$9.00/quilt
Shams		$5.00/single or pair of Shams
Pillow		$5.00

Returns & Refunds.....

For us to best serve you it is important that you read and understand the entire return policy at the time of placing your order.

• No item will be refunded/or exchanged without a prior return authorization which will include the proper address to return it to.
• This authorization must be requested by E-mail with detailed description of the problem at service@quiltvalley.com within 3 days of your receiving the order.
• Your authorization will come via E-mail to the same address that your request came from (an alternate e-mail address may be used to get a second copy of the authorization)
• At the time of the Authorization you will have 7 days to ship the return item according to instructions you receive.
• The returned items must be in as received condition, If the item has been used and soiled, washed, dry cleaned or allowed to absorb odors such as smoke, pets etc. it will void any refund or exchanges.

Quilt Valley holds sole discretion over any exchanges and or refunds, these decisions will be made at the time of our receipt of the return item. The following are considered normality as with many hand crafted products.

• As with any hand pieced or hand quilted item irregularities occur, each quilt may have several thousand stitches in it, some of which may have been missed, scores of pieces of hand cut fabrics, these may vary slightly in size and shape.
• Further more, the quilt sizes may vary in width and length slightly from what is considered a standard sized "king, queen, twin" etc.

It is our desire to describe to the best of our abilities our products accurately but keeping these things in mind. You may notice a few missed stitches or small unfinished section. These imperfections do not warrant return of product, and are easily fixed or can be marked down.

You may rarely encounter, however, an item with a large stain, a tear or an unfinished section. In such instances you must contact us by e-mail within 3 days of receiving your shipment. We will immediately accommodate you with a return authorization to the exchange & refund committee.

There is a 15% restocking fee for anything other than excessive damage. Any return that arrives without a prenumbered return authorization will be refused. Upon receipt of the return merchandise, the Returns Committee will inspect the piece(s). If legitimate damage is noted, the item will be replaced and inbound freight will be credited. If the Returns Committee denies the claim, the item(s) will be shipped back to you at your expense. The Returns Committee decision is final.

In the event of a flaw , contact us by E-mail with a description of the problem within 3 days of receiving your order. Quilt Valley will then E-mail solution options such as exchange authorization or repair options.